Frequently Asked Questions
Below are common questions we receive. Contact us at 02-9316-1500 if you have additional questions or require further assistance.
What samples can I get tested by Eagle Australia?
|
Available Sample Testing |
|
| Melatonin | Estriol |
| Low Dose Naltrexone (LDN) | Amitriptyline |
| T3 Dilution | Testosterone |
| T4 Dilution | Trilostane |
| DHEA | Minoxidil |
| Progesterone | Methimazole |
| Estradiol (E2) | Diltiazem |
What is the minimum sample size required for testing?
The following are the minimum sample size requirements for the actives we’re currently testing at Eagle Australia:
Capsules: 5
Troche: 5
Creams/Lotions/Gels: 3 mL
Powder Aliquot: 1 gm
Suspensions: 5 mL
Suppositories: 5
Where do I send samples for testing with Eagle Australia?
Eagle Analytical Services
Attn: Sample Submission
Unit 1, 73 Beauchamp Rd. Matraville, NSW 2036
What are the turnaround times for testing my samples?
For most preparations, the turnaround time will be 7-10 business days after we receive your sample at our facility. However, if the complexity or type of formulation may exceed the estimated turnaround time, our representatives will contact you to provide an estimated date of completion.
How will I get my test results?
Eagle will email your results after the test has been completed. You can also login to the customer portal to review results and track your samples.
Who do I contact to discuss my test results?
Please feel free to call 02.9316.1500 or email info@pccarx.com.au if you have any questions regarding your test results.
What happens if I get a failed test result?
In the event that a sample fails to meet specifications, Eagle will conduct an out of specification investigation to rule out laboratory error before posting the failed test results.
Do I need to do a PO with my sample submission? How does all this work?
No PO is required with your sample submission. Please view our sample submission form which includes details and instructions for submitting a sample to Eagle.
Is Rush Service available?
Please contact us at 02 9316 1500 to discuss rush service options. Additional fees will apply.
