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Analytical Testing Sample Submission EagleTrax Portal
Below are common questions we receive. Contact our Sample Management & Customer Care team for additional assistance.
EagleTrax
Once a submission has been transitioned from the “Build” status to the “Submitted” status, changes may only be made by contacting a member of our Client Care team at 1-800-745-8916 or at info@eagleanalytical.com.
RUSH service cuts the standard turnaround in half for two times the standard price, whereas a Super RUSH service can provide a turnaround within the same business day, when applicable. For more information, please contact a member of our Client Care team at 1-800-745-8916 or at info@eagleanalytical.com.
Laboratory reports for a completed test can be downloaded from EagleTrax. Once logged into EagleTrax, go to the “Find Submissions” icon. In the “Submission Status” dropdown, select “Complete”. From the generated submission list, select the EagleTrax number for your sample. Select the third tab from the left, “Tests,” and then click the green “Print Test Report” button. Following these steps will allow you to obtain a PDF file for your laboratory report.
Please contact a member of our Client Care team at 1-800-745-8916 or at info@eagleanalytical.com.
Your sample has been analyzed and preliminary results are currently under investigation. If your results are Out-Of-Specification (OOS), this may take additional days to be resolved.
Testing has been completed and a qualified personnel is doing a final review and approval of the data packet.