COMMITTED TO YOUR SUCCESS
The Sample Management and Client Care team focus on all aspects of receiving, inspecting, documenting, processing, and returning the samples submitted to Eagle for testing. Whether it is a small sample request or a large volume of bulk samples, it is the Sample Management and Client Care team’s responsibility to confirm accuracy before any sample is released into production. These dedicated professionals are here to assist you with your sample submission needs and answer your questions about Eagle’s products and services.
Sample Management and Client Care Services
The Sample Management and Client Care team members are specialists who ensure customers have a complete awareness of their sample(s) testing progress by updating the EagleTrax client portal and sample management system, emailing, and speaking directly with clients.
EagleTrax is a free application (found on the Apple App Store and Google Play Store) and desktop portal that allows customers to receive real-time updates on their sample’s progress, view sample results, and more.
From inquiries about Eagle’s services to working with clients to ensure their sample submission process is straightforward, the Sample Management and Client Care team prides itself on offering excellent customer service.
Sample Management and Client Care Team
Be assured that the Sample Management and Client Care team will handle your samples with care and ensure that you can track your samples testing progression. These specialists work diligently to get samples received and released into production efficiently.
Ready to Get Started?
Call the Eagle Sample Management and Client Care Team at 800.745.8916 for assistance.
Your Future Awaits
Our talents vary — but we all have the same drive: to find better ways to improve the lives around us. If you are looking to become part of a company that is growing and innovative, Eagle may just be what you are looking for.