Frequently Asked Question

Once a submission has been transitioned from the “Build” status to the “Submitted” status, changes may only be made by contacting a member of our Client Care team at 1-800-745-8916.

RUSH service cuts the standard turnaround in half for two times the standard price, whereas a Super RUSH service can provide a turnaround within the same business day, when applicable. For more information, please contact a member of our Client Care team at 1-800-745-8916.

Laboratory reports for a completed test can be downloaded from EagleTrax. Once logged into EagleTrax, go to the “Find Submissions” icon. In the “Submission Status” dropdown, select “Complete”. From the generated submission list, select the EagleTrax number for your sample. Select the third tab from the left, “Tests,” and then click the green “Print Test Report” button. Following these steps will allow you to obtain a PDF file for your laboratory report.

The shipping address will be available once a submission is created and the Request Form is printed out.

Please contact a member of our Client Care team at 1-800-745-8916.

Testing has been completed and a qualified personnel is doing a final review and approval of the data packet.

The timing is critical. Some tests, like sterility, have minimum incubation periods that can’t be shortened, but we can review your panel and see where we can expedite other components or prioritize your sample in our workflow.